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Store Support

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FAQ

Account questions

Shipping questions

Ordering questions

Digital Answers Magazine questions

Digital Downloads

Miscellaneous questions


How do I create a store account?

Simply click Sign in/register at the top left of any store page. (This link will only appear if no one is currently logged into their store account in your browser. On mobile devices, you may see only a person icon, instead of a Sign in/register link.) Fill out the registration form and click the Create Account button. You will be sent an email with instructions to verify your email address, which completes the registration process.

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What do I do if I don't receive my activation email?

The most common reason an email is not received from the bookstore is due to communication being blocked by a firewall or ISP. The emails may have been filtered into your email program’s junk folder as well. Please check your settings—ensure communication from AnswersInGenesis.org is approved.

You can request another verification email from your account page.

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How do I log in and out of my store account?

To log in, simply click Sign in/register at the top right of any store page.

To log out, click your name at the top right of the page, and then click the "Sign out" link. (On mobile devices, you may see only a person icon, instead of your name.)

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How do I change my password?

Your password can be changed from your account page. From there, click the "Edit my information" button.

While logged in, you can access your account page from any page in the store. Simply click your user ID, which will appear in the header.

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How do I update my account’s email address?

Your email address can be changed from your account page.

While logged in, you can access your account page from any page in the store. Simply click your user ID, which will appear in the header.

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How do I change my billing and shipping information?

This information can be changed from your account page.

While logged in, you can access your account page from any page in the store. Simply click your user ID, which will appear in the header.

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Can I view my order history?

Yes. This information can be accessed from your account page. Just choose the "Order History" option from the account menu. Alternately, you can use the "Order History" link in the footer of the store.

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What items don’t qualify for free economy shipping?

Special charges apply to bulk cases which are sold at significant savings per item. We are unable to provide free economy shipping for these deeply discounted items.

Note: Free shipping is for continental US addresses only.

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What items don’t apply toward the minimum to receive free economy shipping?

For continental US addresses, free economy shipping is available when at least the minimum amount of merchandise is being shipped together. The following items do not apply towards the minimum:

  • Magazine Subscriptions (Print or Digital)
  • Virtual Products
  • Donations
  • Items with Special Shipping Charges

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I do not want to place an online order with my credit card. Can I mail in my order instead?

Yes, we have a mail-in option available. Begin by following the standard checkout steps. When you reach the final step of the checkout process, click the radio button beside “Check / Money Order” to specify this method of payment and then finish placing your order. After your order has been placed, you will be given an order confirmation page that contains a printable receipt page link. Click this link, print the resulting page, and mail it with your check or money order to Answers in Genesis, PO Box 510, Hebron, KY 41048.

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When can I expect to receive my order?

Your order will be delivered within the timeframe defined by your chosen shipping option. For the exact details of your chosen shipping option, please read our delivery policy.

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How do I purchase the digital Answers Magazine?

Visit https://answersingenesis.org/store/magazine/subscribe/ and signup for either a digital only or print+digital subscription.

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Is there a sample Issue of the digital Answers Magazine?

Yes, Simply login to https://answersingenesis.org/account/dsm and you will have access to Issue 9.4 and 9.4 Kids for free no matter your subscriptions status.

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Can I download for offline viewing?

Yes, If you are using the Apple Newsstand version you can download to your iPad for viewing offline. Ability to download the mobile responsive version is forthcoming.

How do I read the digital Answers Magazine?

The new digital magazine is available in two different formats. The first being through any modern web browser simply by going to https://answersingenesis.org/account/dsm/ and either creating or logging into your Answers In Genesis store account. Once you log in it will take you to your subscriptions page which will have the Answers Magazine 9.4 and 9.4 Kids versions available to be viewed via web browser. Internet connectivity is required.

Mobile Responsive
  • Once logged into the https://answersingenesis.org/account/dsm/ page you will see the issues you currently have access to.
  • Answers Magazine issue 9.4 and above will open in the new digital format.
  • Previous Issues are in the processes of being converted to the new format.
Newsstand
  • Once you have created a store account at https://answersingenesis.org/account/, you can then go to Apple Newsstand on your iPad and and browse the Newsstand store for Answers Magazine
  • The October-December 2014 issue of the magazine and kids insert will be available as free downloads
  • Confirm you would like to download it for free.
  • Future Issue will require logging into your store account in the upper left corner of the Answers Magazine app in Newsstand.

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How do I access my digital downloads?

After you purchase digital media, you will be able to download the files from your account page.

  1. Go to your account page.
  2. Choose the Downloads option from the menu.
  3. Click the Download button next to the item you wish to download. (Depending on your browser configuration, you may need to, do an “Alt + click”—or ̶Control + click” for Mac users—on the button instead.)
  4. The file should immediately start downloading and show its status in a download dialog box.

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How do I download digital books to my eReader?

Generally, you will need to download the file to your computer, and then transfer it to your device. Some devices will allow you to download digital media directly, without copying it to your computer first. General instructions for common devices are listed below. (Note that many readers do not support fixed-layout EPUB format. If you purchase one of our fixed-layout eBooks, you will need to use a compatible reader. See "How do I read fixed-layout EPUB format eBooks?" for more information.)

iPad / iPhone:

  1. If you do not already have it, install the free iBooks app from the App Store.
  2. Log in to your store account.
  3. From your iPad / iPhone, access the digital media download page.
  4. Click the download link for your selected item.
  5. Click “Open in iBooks.”
  6. Your book is now in the iBooks library. Enjoy!

Nook:

  1. Log into your store account.
  2. Access the digital media download page.
  3. Download the file ending in .epub.
    • When prompted to “Save As” we recommend saving to your “My Documents” folder.
  4. Plug in your USB cable to the nook and then into the USB port on your computer.
  5. Open your file Manager.
    • For Windows: Right-Click on “start” and then click “explorer.”
    • For Mac: Click on the “documents” icon in the dock.
    • For linux / Ubuntu: Open the file manager.
  6. Find and click on the drive labeled “Nook” then click on “My Documents.”
  7. Locate the .epub file on your computer.
    • It is most likely on your computers download or My Documents folder.
  8. Drag and drop or cut and paste the .epub file from the location you saved the .epub file to the “Nook,” “My Documents” folder.
  9. Unplug the Nook from the computer.
  10. On the Nook go to “My library” then “My Documents.” Your new files should show up in this folder. Enjoy!

Kindle:

  1. Log into your store account.
  2. Access the digital media download page.
  3. Download the file ending in .mobi.
    • When prompted to “Save As” we recommend saving to your “My Documents” folder.
  4. Plug in your USB cable to the Kindle and then into the USB port on your computer.
  5. Open your file Manager.
    • For Windows: Right-Click on “start” and then click “explorer.”
    • For Mac: Click on the “documents” icon in the dock.
    • For linux / Ubuntu: Open the file manager.
  6. Find and click on the drive labeled “Kindle” then click on “My Documents.”
  7. Locate the .mobi file on your computer.
    • It is most likely on your computers download or My Documents folder.
  8. Drag and drop or cut and paste the .mobi file from the location you saved it to the “Kindle,” “My Documents” folder.
  9. Unplug the Kindle from the computer.
  10. On the Kindle go to “My library” then “My Documents.” Your new files should show up in this folder. Enjoy!

Amazon also provides other methods to transfer your content without connecting your Kindle to your computer. You can get more information here: www.amazon.com/gp/sendtokindle

Windows or Mac Computer:

To read ebooks on your computer, you will need to have an ereader program installed. One option that is available for free is Adobe Digital Editions. It can read EPUB format ebooks. It is compatible with both Windows and Mac, and can be downloaded from here: www.adobe.com/products/digitaleditions/.

Once Adobe Digital Editions is installed, you can simply download the EPUB file to your computer. You can drag-and-drop a downloaded ebook onto Adobe Digital Editions to add it to your library, or double-click it to open it in the reader.

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How do I read fixed-layout EPUB format eBooks?

Most ebooks use a flexible layout that adjusts to fit the screen of teh computer or device being used to read them. However, in some cases, such as children's books and some scientific books, the layout needs to be preserved. The fixed-layout EPUB format allows eBooks to preserve the page layout of the printed book. Not all ereader programs and devices cannot read this format.

In order to read any of our eBooks that are designated as "fixed-layout," you will need to use a compatible reader. Examples of free fixed-layout EPUB readers for various platforms are below:

  • iBooks for iOS ans OS X. This is free in the Apple App Store.
  • Google Play Books for Android. This is a free in the Google Play store.
  • Readium for Chrome. This is a Chrome browser extention, available free in the Chrome Market.

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My video download will only play in my browser and I can’t download it. What should I do?

Depending on your browser's configuration, it may attempt to play the video rather than download it. To bypass your browser’s configurations to play the video, follow these steps.

  1. Go to your account page.
  2. Choose the Downloads option from the menu.
  3. Instead of a normal click, do an “Alt + click” on the “Download” link to the right of the video title. (“Option + click” for Mac users.)
  4. The video should immediately start downloading and show its status in a download dialog box.

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My video download does nothing when I try to download it. What should I do?

This is typical behavior for Internet Explorer. Follow these steps to retrieve your video download.

  1. Go to your account page
  2. Choose the Downloads option from the menu.
  3. Right-click on the “Download” button to the right of the video title.
  4. Choose the “Save link as...” option from the pop-up menu.
  5. A “Save As” dialog box should then display asking where you would like to save your video and by what name. Choose your preferences and then click “Save.”
  6. The video should immediately start downloading and show its status in a download dialog box.

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I am not receiving email from your store.

The most common reason an email is not received from the bookstore is due to communication being blocked by a firewall or ISP. The emails may have been filtered into your email program’s junk folder as well. Please check your settings—ensure communication from AnswersInGenesis.org is approved.

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How do I find a specific item that I am looking for?

The easiest way to find a specific item is by using our powerful search engine, located at the top, right-hand side of the store. You can enter in any defining information about the item: author, partial title, format, keywords, etc. If you still are unable to find what you are looking for, please send us an email. We may not carry the item, but would like to know what our customers are interested in.

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Contact Customer Service

Phone Support

Call (800) 778-3390 to place an order. Hours: 9 am – 7 pm (ET), Monday – Friday

Note: Orders placed via AnswersBookstore.com are final upon verified submission. We are unable to process changes or to cancel an order after submission and credit card verification. Please ensure that your order is complete and correct before finalizing. Thank you!

Email Support

Before sending an email, please review our help topics on this page. If you are still having problems or have a question, contact us using one of the following options:

Newsletter

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Answers in Genesis is an apologetics ministry, dedicated to helping Christians defend their faith and proclaim the gospel of Jesus Christ.

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