Double Your Ark Encounter Donation Impact

Delivery and Return Policy

Delivery Policy

Your order will be delivered within the time period outlined below based on your specified shipping method.

Shipping details

United States options

Economy

  • An uninsured shipment, you can normally expect your order to arrive at your home within 7–14 business days.
  • Cost: Shipments of $74.99 or less ship for only $4.99. Shipments of $75.00 or more ship for free. (Some restrictions apply. See below.)
  • A postal mailing address is required.
  • Restrictions:
    • This option is not available to Hawaii, Alaska, or military addresses.
    • This option is not available on items with special shipping charges.
    • For free shipping, the minimum order amount does not include the cost of magazine subscriptions, online courses, virtual goods, donations, Creation Museum tickets, or items with special shipping charges.

Ground

  • An insured shipment, you can normally expect your order to arrive at your home within 5–10 business days.
  • Cost: A real-time shipping calculation is provided based on the weight of the items you are ordering and their destination, with a minimum charge of $5.95. The quoted charge includes a minimal handling fee.
  • A physical mailing address is required.

2nd Day Air

  • Orders will be shipped the day they are received. [Important: Orders placed after 1:00 p.m. (ET) will be processed on the next business day (Monday – Friday).]
  • You can expect your order to arrive at your home on the second (2nd) business day after it has been processed.
  • Cost: A real-time shipping calculation is provided based on the weight of the items you are ordering and their destination. The quoted charge includes a minimal handling fee.
  • Restrictions:
    • No PO boxes—please provide a valid street address.
    • This option is not available to Hawaii, Alaska, or military addresses.
    • This option is not available on free shipping offers or on items that do not incur shipping charges.

Next Day Air

  • Orders will be shipped the day they are received. [Important: Orders placed after 1:00 p.m. (ET) will be processed on the next business day (Monday – Friday).]
  • You can expect your order to arrive at your home on the next business day after it has been processed.
  • Cost: A real-time shipping calculation is provided based on the weight of the items you are ordering and their destination. The quoted charge includes a minimal handling fee.
  • Restrictions:
    • No PO boxes—please provide a valid street address.
    • This option is not available to Hawaii, Alaska, or military addresses.
    • This option is not available on free shipping offers or on items that do not incur shipping charges.

International options

Standard International Shipping

  • You can expect your order to arrive 4–6 weeks from the date you place the order.
  • Cost: A shipping calculation is provided based on the weight of the items you are ordering. The quoted charge includes a minimal handling fee.

Expedited International Shipping

For non-USA expedited shipping options:

Item availability information

Clearance Items

Please note that the availability of clearance items is not guaranteed. If an item included in your order is found to be out-of-stock when your order is processed, the item(s) will be removed from your order and you will not be charged.

Backorder and Preorder Items

Orders including backordered items will not ship until all items are in stock.

Orders including preorder items will ship according to your selected shipping method. The preorder items will ship separately when they arrive at the warehouse at no additional charge to you.

Return Policy

Products may be returned within 90 days from the date at the top of your invoice. Products must be returned in like-new, resalable condition in the original packaging. Damaged or clearance items are not eligible for a refund. Also, items that were not sold individually will not be refunded. Return processing may take 4-6 weeks.

Please send a copy of your original invoice along with your return and include the reason for your return so that we may serve you better in the future. If you have any questions regarding the process, please call Customer Service at 1-800-778-3390.

Ship to : Answers in Genesis
Attn: Returns
2095 Global Way
Hebron, KY 41048

VBS Returns

We offer a 100% guarantee so if you decide to return a Starter or Super Starter Kit you purchased directly from Answers in Genesis, simply do so within 30 days of purchase for a replacement or refund. Be sure to include a copy of your invoice or packing slip. Customers are responsible for shipping costs required to return resources, except in the case of defective or mis-shipped items.

Unused VBS products in their original, unopened packaging may be returned by September 15 of the year purchased (this does not include kits). Simply ensure your return is postmarked by September 15 and includes a copy of the original invoice. We cannot accept returns of partial products, used DVDs and CDs, or clearance items. Returns involving 10 or more of any item will be charged a restocking fee of 20%. You may wish to use your already opened products as special prizes for other church programs.

Damaged/Defective

If one of our products arrives damaged or defective, simply call Customer Service at 1-800-778-3390. It is possible the problem may be resolved without having the physical product returned.

Cancellation Policy

In order to provide quick and accurate service, our order process is automated. We are unable to cancel or make changes to orders once completed. Please ensure that your order is accurate before clicking “Complete.”

Newsletter

Get the latest answers emailed to you or sign up for our free print newsletter.

See All Lists

Answers in Genesis is an apologetics ministry, dedicated to helping Christians defend their faith and proclaim the gospel of Jesus Christ.

Learn more