Delivery and Return Policy

Delivery Policy

Your order will be delivered within the time period outlined below based on your specified shipping method.

Shipping details

United States options

Economy

  • An uninsured shipment, you can normally expect your order to arrive at your home within 7–14 business days.
  • Cost: Shipments of $74.99 or less ship for only $5.00. Shipments of $75.00 or more ship for free. (Some restrictions apply. See below.)
  • A postal mailing address is required.
  • Restrictions:
    • This option is not available to Hawaii, Alaska, or military addresses.
    • This option is not available on items with special shipping charges.
    • For free shipping, the minimum order amount does not include the cost of magazine subscriptions, online courses, virtual goods, donations, Creation Museum tickets, or items with special shipping charges.

Ground

  • An insured shipment, you can normally expect your order to arrive at your home within 5–10 business days.
  • Cost: A real-time shipping calculation is provided based on the weight of the items you are ordering and their destination, with a minimum charge of $5.95. The quoted charge includes a minimal handling fee.
  • A physical mailing address is required.

2nd Day Air

  • Orders will be shipped the day they are received. [Important: Orders placed after 1:00 p.m. (ET) will be processed on the next business day (Monday – Friday).]
  • You can expect your order to arrive at your home on the second (2nd) business day after it has been processed.
  • Cost: A real-time shipping calculation is provided based on the weight of the items you are ordering and their destination. The quoted charge includes a minimal handling fee.
  • Restrictions:
    • No PO boxes—please provide a valid street address.
    • This option is not available to Hawaii, Alaska, or military addresses.
    • This option is not available on free shipping offers or on items that do not incur shipping charges.

Next Day Air

  • Orders will be shipped the day they are received. [Important: Orders placed after 1:00 p.m. (ET) will be processed on the next business day (Monday – Friday).]
  • You can expect your order to arrive at your home on the next business day after it has been processed.
  • Cost: A real-time shipping calculation is provided based on the weight of the items you are ordering and their destination. The quoted charge includes a minimal handling fee.
  • Restrictions:
    • No PO boxes—please provide a valid street address.
    • This option is not available to Hawaii, Alaska, or military addresses.
    • This option is not available on free shipping offers or on items that do not incur shipping charges.

International options

Standard International Shipping

  • You can expect your order to arrive 4–6 weeks from the date you place the order.
  • Cost: A shipping calculation is provided based on the weight of the items you are ordering. The quoted charge includes a minimal handling fee.

Expedited International Shipping

For non-USA expedited shipping options:

Item availability information

Clearance Items

Please note that the availability of clearance items is not guaranteed. If an item included in your order is found to be out-of-stock when your order is processed, the item(s) will be removed from your order and you will not be charged.

Backorder and Preorder Items

Orders including backordered items will not ship until all items are in stock.

Orders including preorder items will ship according to your selected shipping method. The preorder items will ship separately when they arrive at the warehouse at no additional charge to you.

Return Policy

In an effort to simplify and expedite the accurate processing of any necessary returns and to ensure that you receive full credit or reimbursement in a prompt and timely manner, Answers in Genesis (AiG) requires that a Return Authorization (RA) number be assigned to all returns prior to their shipment and that shipments be prepared as follows.

The RA number is mandatory before returns can be accepted and processed by AiG.

To obtain an RA number, either:

  1. Complete the RA form at Answersingenesis.org/go/returnrequest. Once submitted, this request will automatically be sent to our offices. (A representative will then contact you via email to provide an RA number or get clarification if needed.)
  2. Or, phone a Customer Service representative at 1-800-778-3390. You will need your original invoice and quantities to be returned, so please gather this information before calling.

Ship all returns in sturdy, well packed containers clearly identified with your RA number, to:

Answers in Genesis
Attn: Returns (RA#__________)
2095 Global Way
Hebron, KY 41048

For your protection, we suggest that you ship your return in a trackable manner (USPS Priority Mail or UPS). AiG cannot be responsible for items lost or damaged in transit.

General Guidelines

  1. No returns will be accepted without prior authorization. Complete the RA form at Answersingenesis.org/go/returnrequest. Once submitted, this request will automatically be sent to our offices. A representative will contact you via email to provide an RA number or get clarification if needed.
  2. Or contact Customer Service, 800-778-3390 to obtain this authorization number. This number should be prominently displayed on the outside of your return.
  3. All returns must be in like-new, sellable condition with no marks or evidence of use inside or outside. If damaged, product can be returned to the customer if requested, at customer’s expense within 30 days of receipt.
  4. Please return complete products. No refunds will be given for partial returns of items purchased as a packaged set. (i.e. you will not receive credit for 2 pencils from a packaged set of 10)
  5. Items purchased as a kit must be returned as a kit. (Please refer to your original invoice to determine kits).
  6. Outdated, discontinued or damaged items are not returnable for credit. This includes “Clearance” sale items.
  7. Merchandise should be securely wrapped within a box with adequate packing materials to avoid damage in transit.
  8. The RA number must be prominently displayed on the outside of the package and a printed copy of the original invoice must be included inside the package. One RA number per invoice.
  9. When shipping multiple boxes, mark them as 1 of 3, 2 of 3, etc. and be sure that the RA number is on each and every box in the shipment.
  10. Unless otherwise stated, products may be returned within 90 days from the invoice date. Additional VBS guidelines below.

Vacation Bible School (VBS) Returns

Due to the nature of Vacation Bible School products, some of our VBS materials may not be returned for credit.

Please note these additional stipulations for certain VBS items:

  1. Scene Setters – non-returnable
  2. Posters – non-returnable
  3. T-shirts - must be returned by July 1st of the year purchased. Returns cannot exceed 10% of total t-shirt order
  4. VBS Starter and Super Starter Kits - must be returned by July 1st
  5. Music and other media resources - must be unopened.
  6. Products sold in “package” quantities - must be returned as a complete package, unopened cellophane.
  7. Products sold as a “kit” - must be returned as a “kit”. (please refer to your original invoice)
  8. All VBS returns must be postmarked by Sept. 15th (Some earlier, see above. Earlier date not applicable to resellers.)
  9. Resellers only ---Refunds for returns limited to 10% of your total order for the current VBS year.

Answers Bible Curriculum (ABC Sunday school curriculum) Returns

  1. Flipcharts - non-returnable
  2. Posters - non-returnable
  3. Qualified items must be returned within 90 days of original purchase
  4. Kits must be returned as kits. No credit will be given for individual items if purchased as part of a “kit” (Please refer to the invoice and/or website for kit components. Answers Bible Curriculum)

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