Download Help

General Questions

How do I access my digital downloads?

After you purchase digital media, you will be able to download the files from your account page. If you are not logged in at the time you make your purchase, you will receive an email with instructions for adding the digital download to your account.

1. Go to your account page.
2. Choose the Downloads option from the menu.
3. To avoid problems that can occur with some browser configurations, we recommend that you right-click the download button on the Downloads page of your account and choose “Save link as . . .” This will force your browser to download the file. On phones and tablets, press and hold the download button, then choose the download or save option.

What do I do if my file doesn’t download?

The most common problem is that the browser is attempting to play the file instead of downloading it. Right-click the download button on the Downloads page of your account and choose “Save link as . . .”

Audiobooks

How do I listen to audiobooks?

Our audiobooks are available in M4B audiobook format. Generally, you will need to download these files to your computer first and then transfer them if desired to play on your mobile device. Apple Books, Apple Music/iTunes on older systems, and other compatible audiobook players that support this format will allow you to skip to the beginning of any chapter and will restart playback at the same location after you stop.

Generally, you should use the M4B format, as long as your player supports it. If not, our audiobooks are available as a collection of MP3 files, one for each chapter. These can be played in any player that supports the MP3 format.

eBooks

How do I download digital books to my ereader?

Generally, you will need to download the file to your computer and then transfer it to your device. Some devices will allow you to download digital media directly, without copying it to your computer first. General instructions for common devices are listed below. (Note that many readers do not support fixed-layout EPUB format. If you purchase one of our fixed-layout ebooks, you will need to use a compatible reader. See “How do I read fixed-layout EPUB format ebooks?” for more information.)

iPad/iPhone:

On iPhone or iPad, download the EPUB file from your account. When the file opens, tap the Share icon and choose Apple Books. If Apple Books does not appear, choose Save to Files, then open the file from the Files app and share it to Apple Books.

NOOK:

NOOK devices and apps can open EPUB files. Download the EPUB file from your account, then open it on your NOOK device or in the NOOK app.

For help transferring files to a specific NOOK device, visit Barnes & Noble’s current NOOK support documentation.

Kindle:

Kindle users should download the EPUB file from their account, then send it to their Kindle using Amazon’s Send to Kindle tool: www.amazon.com/gp/sendtokindle.

After Amazon processes the file, it should appear in your Kindle library.

MOBI is an older Kindle format and may not work with current Kindle options. Use EPUB when available.

How do I read ebooks on my computer?

To read ebooks on your computer, you will need to have an ereader program installed. One option that is available for free is Adobe Digital Editions. It can read EPUB format ebooks. It is compatible with both Windows and Mac and can be downloaded from here: www.adobe.com/products/digitaleditions/.

Once Adobe Digital Editions is installed, you can simply download the EPUB file to your computer. You can drag and drop a downloaded ebook onto Adobe Digital Editions to add it to your library or double-click it to open it in the reader.

How do I read fixed-layout EPUB format ebooks?

Most ebooks use a flexible layout that adjusts to fit the screen of the computer or device being used to read them. However, in some cases, such as children’s books and some scientific books, the layout needs to be preserved. The fixed-layout EPUB format allows ebooks to preserve the page layout of the printed book. Not all ereader programs and devices can read this format.

In order to read ebooks that are designated as “fixed-layout,” you will need to use a compatible reader. Examples of free fixed-layout EPUB readers for various platforms are below:

• Apple Books for iPhone, iPad, and Mac.
• Google Play Books for Android.

PDF

What do I do if my pdf file will not display?

In order to view pdf files, you must have an up-to-date pdf reader installed on your computer. Adobe Reader is available for free and can be downloaded here: get.adobe.com/reader/.

Videos

What do I do if my video won’t play correctly?

Depending on your system configuration and installed programs, videos may not play correctly. If the video does not play correctly in the players you have on your computer, we recommend installing the free VLC media player. It can be downloaded for free from here: www.videolan.org/vlc/.

Troubleshooting

Where are my files?

Downloaded files usually save to these locations:

• Windows: Downloads folder
• Mac: Downloads folder
• iPhone/iPad: Files app or Apple Books app
• Android: Downloads folder or Files app

Some downloads may come as zip files. If you download a zip file, extract it first, then open the files inside.

Make sure you are opening the correct file type for your device or app, such as pdf, EPUB, MP3, M4B, MP4, or zip.

Still Need Help?

If you still need help accessing your download, contact Customer Service at (800) 778-3390, Monday–Friday, 9 AM–5 PM ET.