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After you purchase digital media, you will be able to download the files from your account page. If you are not logged in at the time you make your purchase, you will receive an email with instructions for adding the digital download to your account.
The most common problem is that the browser is attempting to play the file instead of downloading it. Right-click the download button on the downloads page of your account and choose "Save link as..." Another option is to do an “Alt + click” (“Control + click” for Mac users) on the “Download” button.
Our audiobooks are available in M4B audiobook format. Generally, you will need to download these files to your computer first and then transfer them if desired to play on your mobile device. iTunes and other players that support this format will allow you to skip to the beginning of any chapter, and will restart playback at the same location after you stop.
Generally, you should use the M4B format, as long as your player supports it. If not, our audiobooks are available as a collection of MP3 files, one for each chapter. These can be played in any player that supports the MP3 format.
Generally, you will need to download the file to your computer, and then transfer it to your device. Some devices will allow you to download digital media directly, without copying it to your computer first. General instructions for common devices are listed below. (Note that many readers do not support fixed-layout EPUB format. If you purchase one of our fixed-layout eBooks, you will need to use a compatible reader. See "How do I read fixed-layout EPUB format eBooks?" for more information.)
Amazon also provides other methods to transfer your content without connecting your Kindle to your computer. You can get more information here: www.amazon.com/gp/sendtokindle
To read ebooks on your computer, you will need to have an ereader program installed. One option that is available for free is Adobe Digital Editions. It can read EPUB format ebooks. It is compatible with both Windows and Mac, and can be downloaded from here: www.adobe.com/products/digitaleditions/.
Once Adobe Digital Editions is installed, you can simply download the EPUB file to your computer. You can drag-and-drop a downloaded ebook onto Adobe Digital Editions to add it to your library, or double-click it to open it in the reader.
Most ebooks use a flexible layout that adjusts to fit the screen of the computer or device being used to read them. However, in some cases, such as children's books and some scientific books, the layout needs to be preserved. The fixed-layout EPUB format allows eBooks to preserve the page layout of the printed book. Not all ereader programs and devices cannot read this format.
In order to read any of our eBooks that are designated as "fixed-layout," you will need to use a compatible reader. Examples of free fixed-layout EPUB readers for various platforms are below:
In order to view PDF files, you must have an up-to-date PDF reader installed on your computer. Adobe Reader is available for free, and can be downloaded here: get.adobe.com/reader/
Depending on your system configuration and installed programs, videos may not play correctly. If the video does not play correctly in the players you have on your computer, we recommend installing the free VLC media player. It can be downloaded for free from here: www.videolan.org/vlc/